Editorial Complaints Policy

At Purely Roots CBD, we strive to maintain the highest standards of editorial integrity, accuracy, and fairness. We value the feedback of our readers and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines the procedure for submitting and addressing complaints related to the content published on our online magazine.

Submitting a Complaint:

If you believe that any of our content breaches journalistic standards, contains inaccuracies, or violates our Editorial Guidelines, we encourage you to submit a complaint. Please follow the steps outlined below:

  1. Provide Details: Clearly state the nature of your complaint, including the specific article or content in question, the date of publication, and the section of the content that you believe is problematic. Provide as much detail as possible to help us investigate the issue effectively.
  2. Contact Information: Include your full name, email address, and any other relevant contact information so that we can communicate with you regarding the complaint.
  3. Supporting Evidence: If applicable, provide any supporting evidence, such as screenshots, links, or references to external sources that support your complaint.
  4. Consent: By submitting a complaint, you consent to us using your personal information to investigate and respond to your complaint. We will handle your information in accordance with our Privacy Policy.

Submitting a Complaint:

To submit a complaint, please send an email to [email protected] with “Editorial Complaint” in the subject line. We will acknowledge receipt of your complaint within [X] business days and provide an estimated timeframe for our response.

Editorial Complaints Process:

  1. Complaint Review: Upon receiving a complaint, our editorial team will review the details provided and conduct an investigation into the matter. We will assess the alleged breach of journalistic standards, review the content in question, and consider any supporting evidence provided.
  2. Investigation and Verification: We will conduct a thorough investigation to verify the accuracy of the complaint and review the relevant facts, sources, and context. This may involve consulting with the author, relevant experts, or conducting additional research.
  3. Resolution and Response: Once the investigation is complete, we will respond to the complainant with our findings and any actions taken, if applicable. We strive to provide a timely response, but the complexity of certain complaints may require more time for investigation and analysis.
  4. Corrections or Clarifications: If we find that an error or inaccuracy has occurred, we will take appropriate measures to correct or clarify the content as necessary. This may involve issuing a correction notice, updating the content, or providing additional context in future articles.
  5. Appeals: If you are not satisfied with the outcome of your complaint, you may submit an appeal by providing additional information or clarifying your concerns. The appeal will be reviewed by a senior member of our editorial team who was not involved in the initial investigation.


We treat all complaints with confidentiality and respect the privacy of the complainant. However, in some cases, it may be necessary to disclose certain information to conduct a thorough investigation or resolve the complaint effectively. We will handle personal information in accordance with our Privacy Policy.

Contact Us:

If you have any questions or need further assistance regarding the Editorial Complaints Policy, please contact us at [email protected] We are committed to addressing complaints promptly and fairly, and we value your feedback in helping us maintain the highest standards of journalistic integrity.

Last Updated: 29-7-2023